The Google Guarantee badge is available for businesses that pass a Google screening and qualification process through Local Services Ads.
As a Google Guaranteed company, if you come through Local Services Ad and aren’t satisfied with the quality of our work, Google may, in its absolute and sole discretion, reimburse you up to the amount paid for the initial service, subject to a lifetime limit. Google guarantees up to $2000 for our customers.
What Google may reimburse for
- If a you are not satisfied with the quality of our work, Google may, in its absolute and sole discretion, reimburse you up to the amount on the job invoice for the initial services provided by us, up to a lifetime limit.
- Services must be booked through Local Services Ads. Google will not reimburse for add-on or future projects, damages to property, dissatisfaction with price or provider responsiveness, or cancellations.
How it works
If one of you submit a request to be reimbursed by Google, Google contact you to learn more. Google might request additional information from you. We’ll do everything in our power to make things right with you. After investigating the request, Google will decide on a resolution. This decision is based solely on Google’s discretion and is not a substitute for any legal or insurance action customers might take with regards to a performed service.